Terms of use

These terms govern your use of shockeen.in and any order placed with Shockeen. By placing an order, you agree to these terms. They are written in plain language and we have kept them as short as we reasonably can.

About us

"Shockeen Bakery" is a trade name used by Anurag Kumar, sole proprietor, operating a small-batch cupcake bakery in Delhi. References to "we", "us", or "our" mean this proprietorship. References to "you" mean the person placing an order or browsing the site.

Eligibility

You must be at least 18 years old and a resident of India to place an order. By placing an order you confirm that the contact and delivery details you provide are accurate and that the WhatsApp number is reachable.

Placing an order

• Orders are placed either via WhatsApp at +91 72890 77289 or through our online order flow at shockeen.in/order.
• An order is provisional until we confirm it. Online orders are confirmed once we have verified your UPI payment (see "Pricing & payment" below). WhatsApp orders are confirmed when we reply with a confirmed slot.
• We may decline or cancel any order at our discretion — for example, if the delivery address falls outside our service area, if the requested slot is unavailable, or if we cannot verify payment.
• All photographs of cupcakes on the site are of our own product. Handmade cupcakes will show small variation between batches; this is normal.

Pricing & payment

• Prices shown on the menu are in Indian Rupees (₹) and are inclusive of all applicable taxes.
• Delivery is free for orders above ₹500; below that, a flat ₹49 delivery fee applies. The fee is shown in the cart before payment.
• Payment is collected via UPI — either by scanning our UPI QR or via a UPI deep link. After paying, you submit the 12-digit UTR reference number from your UPI app. We verify the UTR against our merchant statement before confirming the order.
• We do not currently store card or bank details on our servers. UPI transactions are settled directly between your bank and ours.
• Server-side pricing is authoritative. If a display price on the site disagrees with the price computed at checkout, the checkout price applies; we will flag and correct any error before confirming.

Lead time & delivery

• We bake to order. Same-day delivery requires a minimum of 2 hours from the time we confirm payment.
• Batch orders (24 cupcakes or more, or custom decoration) require at least 48 hours notice and are arranged over WhatsApp.
• We are closed on Tuesdays. Orders placed on a Tuesday will be baked and delivered the next day.
• Full delivery terms — service area, slots, and what happens if you are not available — are in our Delivery policy.

Cancellations, refunds & product issues

Cancellation windows, refund timelines, and the process for reporting quality issues are described in our Refunds & Cancellations policy. Briefly: you may cancel for a full refund before we begin baking; once baking has started a cancellation is no longer possible. Quality issues must be reported within 30 minutes of delivery with photo evidence.

Product nature & allergens

• Our current cupcake range is eggless and pure-veg. Any product introduced later that contains egg will be clearly labelled at the point of order.
• Our bakery handles wheat flour, dairy (milk, butter, cream), refined sugar, soy lecithin (in chocolate), and tree nuts. We cannot guarantee an absence of cross-contact with these ingredients. If you have a serious allergy, please tell us before ordering.
• Cupcakes are perishable. Once delivered, they are best consumed within 24 hours and kept refrigerated if not eaten immediately.

Intellectual property

The Shockeen name, logo, photography, recipes, and the content of this site are owned by us. You may not copy, reproduce, or redistribute them for commercial use without written permission. Personal sharing of an order photo on social media is welcome and we'd love a tag.

Limitation of liability

To the maximum extent permitted by law, our total liability arising from any single order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses (for example, a missed event), provided we have made reasonable efforts to deliver on the agreed slot.

Changes to these terms

We may update these terms from time to time. The "last updated" date at the bottom of this page reflects the latest revision. Material changes will be reflected on the site and apply to orders placed after the update.

Governing law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Delhi.

Contact

Last updated: May 2026